Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.
The second-hand shopping app has altered its measurement guidelines for women's and children's garments failing to inform all users about the change.
Digital Channels Response
Numerous buyers and vendors have taken to social media stating that platform listings now display a modified sizing category than originally posted because of the remapping.
The company said the new system was more in line with comparable marketplaces.
They have suggested members to check their listings and update the measurements by hand if necessary, causing user dissatisfaction.
Measurement Approach Modifications
Earlier, the measurements included one number and one letter, like S/8 or M/10.
The revised method features a letter and a range for example S/UK 8-10.
In some cases, the size labels have been reassigned - like an L measurement was formerly size 12 but is now a UK 16-18.
Member Stories
A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," which is what Vinted now does.
A different member, located in Scotland, stated items she posted with size 14 tags were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she explained.
Manual Updates
Another shopper, from Derby, explained she became annoyed by the change as she had to manually change the measurements for "each individual item".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial following partial earnings loss," she stated.
Marketplace Information
The service features exceeding 100 million users, comprising 18 million UK members.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This is not the initial instance that an unexpected update on the platform has faced criticism: last year, Vinted reversed a change regarding delivery choices following member complaints.
